Knowland has launched Knowland Academy, a new way for customers to learn its platform in a self-paced environment developed by Skilljar.
Knowland Academy was developed to deliver training in bite-sized, consumable videos, articles, notes on new releases and more, streamlining four weeks of user training down to three hours of self-paced interest-based learning.The self-paced learning modules can be consumed in five minutes.
Training requirements vary as new salespeople are onboarded, returning staff are upskilled or sales managers are tasked with conducting sales while also supporting operations such as manning the front desk. By simplifying the training process regardless of the scenario, any skill set will benefit from the simple, self-guided training modules.
New content is uploaded every week into the training modules, including how to run reports, prioritize prospects or best practices for cold calls.
“Group sales in hospitality has changed,” said Patricia Shea, VP, sales and customer success, Knowland. “Many properties are still rebuilding their sales teams, and as group business continues to build, new and returning staff require different levels of onboarding and retraining. Our education needed to be quick and easy-to-consume so re-engaged sellers can quickly turn their focus to building customer relationships and capturing new business. Plus, the social media format delivers learning in a familiar way that helps our customers succeed as they drive the revitalization of our industry.”
Users can visit academy.knowland.com to view the portal.