Jim is proud to have joined Knowland in 2012. He has supported various departments within the company including data and research and has been actively involved in supporting the development team in the redevelopment of Knowland’s Insight tool. He works closely with the sales department in the areas of training and developing customer relationship skills. Currently, Jim manages Knowland’s marketing department, including all aspects of social media, new product launches, and supporting all processes for creating, communicating, and delivering Knowland products to customers.
Jim is an award-winning hotel industry veteran, having spent more than 20 years in various sales positions within Hilton Hotels and Resorts, Hyatt Hotels and Resorts, and Le Meridien Hotels and Resorts. Among the properties where he worked was New York’s Waldorf Astoria, where he began as a Senior Sales Manager. He later served as Director of National Accounts for Hilton, Hyatt, and Le Meridien.
Before coming to Knowland, Jim held the position of Vice President of Training and Development for ConferenceDirect for 7 years, where he managed one of the company’s largest Strategic Meeting Management accounts and was the Team Leader for CD’s largest team of sales associates.
Q: Jim, what’s the best gift you’ve ever been given?
A: An opportunity.