Archives for January 2021

Top Management Company Turns to Knowland to Accelerate Group Sales

Press Release: Knowland announces the completion of a project with award-winning management company. Knowland works outside the box to deliver a multifaceted prospecting program ARLINGTON, Va. — Jan. 25, 2021 — Group business is key to hotels …

HospitalityNet: Hotel Sales Teams – 2020 is Behind Us but Not the Pandemic. Now What?

In Spring 2020, many hotels were forced to furlough most on-property Sales Managers because so much demand for hotels disappeared with the pandemic, requiring any remaining team members to be responsible for market segments which previously were not …

Get Fit: Is Your Sales Team Trained for a Selling Marathon?

How to Optimize Hotel Group Sales for 2021 Excerpt from article originally published in Hotel Business. As we move into 2021, many of us are looking forward to the new year with the hope of new possibilities that will turn the tide for hotel group …

Five Ways to Up Your Service with a Smile Game

Now is not the time to let fatigue set a new standard. After all, we are all suffering from the ongoing upheaval in one way or another. What we don’t want to do is forget that customer service is the foundation of the hospitality industry. Here are …

Knowland Announces U.S. Meetings and Events Data for December 2020

Leader in group hospitality analytics sees meeting growth slow as expected due to holidays and COVID-related market changes ARLINGTON, Va. — Jan. 14, 2021—December U.S. monthly meetings and events volume decreased 39 percent over the previous month, …

Turn and Face the Strange: How 2021 Will Be an Entirely New Adventure for Revenue Management

Kristi White was joined by industry prognosticator guest Klaus Kohlmayr, chief evangelist at IDeas Revenue Solutions, for the first conversation of the year on the new face of revenue management in 2021. Listen to the entire discussion here. Here’s a …