KNOWLAND PRIVACY STATEMENT

ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS

The Knowland Group (“KNOWLAND™”) is committed to protecting your privacy. This Privacy Statement describes our privacy practices with regard to the information we collect when you visit our website or subscribe to our services (collectively, our “Services”). 

Please read this Privacy Statement carefully to understand our policies and practices regarding your information and how we will process it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this Privacy Statement. This Privacy Statement may be updated from time to time. Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check this Privacy Statement periodically for updates.

PARTICIPATING MERCHANT POLICIES

Related services and offerings with links from this website, including vendor websites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in KNOWLAND™ services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those websites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transactions with such parties.

INFORMATION WE COLLECT AND HOW WE USE IT

KNOWLAND™ collects certain information from and about its users in three ways: (1) from our website server logs, (2) using cookies, and (3) as provided by users of Knowland™.

Website Server Logs

When you visit our website, we may automatically collect information to administer the website and analyze its usage. Examples of information we may colelct include:

  • Your Internet protocol address.
  • The kind of browser or computer you use.
  • Number of links you click within the website.
  • State or country from which you accessed the website.
  • Date and time of your visit.
  • Name of your Internet service provider.
  • Web page from which you linked to our website.
  • Pages you viewed on the website.

Use of Cookies

KNOWLAND™ may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a website, a cookie helps the website to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases website navigation by providing and saving your preferences and login information as well as providing personalized functionality.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings, be aware that this may disable some of the functionality on our website.

Personal Information Provided by Users

If you register to receive our Services, either online of by signing a Service Order with us, we will request personal information such as name, address, email, telephone number or facsimile number, account number, and other relevant information. If you are purchasing our Services, we will also request financial information. Any financial information we collect is used only to bill you for the Services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will only use your personal information to provide the Services to you, and to inform you about other products and services that may be of interest to you. We will not disclose your personal information to third parties without your permission except:

  • To fulfill your requests for Services.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To protect ourselves from liability.
  • To respond to legal process or comply with law.
  • In connection with a merger, acquisition, or liquidation of KNOWLAND™.

We may disclose aggregated information about users of our Services, and information that does not identify any individual, without restriction.

YOUR CHOICES

If you do not wish to have your contact information used by KNOWLAND™ to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request to clientcare@knowland.com. If we have sent you a promotional email, the email will have an “unsubscribe” feature that will allow you to opt-out of receiving future email distributions.

If you are a California resident, California law permits you to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to clientcare@knowland.com.

SECURITY

We maintain physical, electronic and procedural safeguards to guard your nonpublic personal information. Our operational and data processing systems are contained in a secure environment and that environment is access-controlled.

To secure sensitive communications between your computer and our web servers, we have implemented digital certificates and encryption. We use secure sockets layer, SSL, security protocol to protect all exchanges of information via our website pages that are considered private or confidential.

We use various authentication technologies, including passwords, to authenticate visitors to the portions of our website that may allow access to private or confidential information. We have implemented other security controls such as firewalls, intrusion detection and intrusion prevention to protect our systems and networks and your information. Our security systems constantly monitor the website server to ensure your accounts are safe and secure.

USE OF WEB BEACONS OR GIF FILES

KNOWLAND™ website pages may contain electronic images known as web beacons – sometimes also called single-pixel gifs – that allow KNOWLAND™ to count users who have visited those pages and to deliver co-branded services. KNOWLAND™ may include web beacons in promotional email messages or newsletters in order to determine whether messages have been opened and acted upon.

Some of these web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. KNOWLAND™ prohibits web beacons from being used to collect or access your personal information.

ACCESSING ACCOUNT INFORMATION

We will provide you with the means to ensure that personal information in your account file is correct and current. You may review this information by contacting us by sending an email to clientcare@knowland.com.

EMAIL

Email messages are not secure. We are not responsible for the security or confidentiality of communications sent to us via Internet email messages. Our security software does not encrypt email messages. Email messages traveling through the Internet are potentially subject to viewing, alteration and copying by anyone on the Internet. Be cautious when submitting personal or financial information via email. Send confidential information through the postal service or use the telephone to speak directly to our employees.

You should not respond to emails from anyone that request validation of personal information or link to websites requesting validation of personal information.

CONTACTING US

If you have questions regarding our Privacy Statement or its implementation, please contact us at clientcare@knowland.com or send your comments to:

Knowland Group
Attention: Privacy Statement Personnel
PO Box 476
Lewes, DE 19958

Updated: July 19, 2015