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Learn What Meeting Planners Really Think – Read The 2020 Survey Developed Together with ConferenceDirect

76 percent of meeting planner respondents are now rebooking meetings, but cite that flexible low-risk hotel contracts are extremely important Employees get ideas and inspiration from each other. The inability to meet, collaborate and ideate as a …

Knowland Releases 2020 Meeting Planner Survey Data

ARLINGTON, Va. – Today, Knowland, the leader in meeting and events analytics, and ConferenceDirect, a full service in-person, virtual, and hybrid meeting solution company, announced the results of a survey entitled, 2020 Planner Survey: The …

Lodging: How to Deliver Service with a Smile from Behind the Mask”

What has happened to customer service? It is the essence of, and foundation upon, which our industry has been built. Excellent customer service is quickly becoming a thing of the past. We see it every day in the long hold times for major corporations …

Challenging the Hotel Data Status Quo: Why Everything You’ve Always Done May Now Be Wrong

Kristi White and special guest Mike Medsker, co-founder and president of Focal Revenue Solutions, discussed topics that ranged from demand to revenue management, specifically on how you should be changing the way you consume data and what data you …

Happy Holidays from Knowland

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Hotel Business: Knowland, Meetings and Events Volume Up 15% in November

ARLINGTON, VA— November U.S. monthly meetings and events volume increased 15% over the previous month, according to the latest data from Knowland, the provider of group hospitality analytics for hotels, convention and visitor bureaus, conference …

Knowland Announces U.S. Meetings and Events Data for November 2020

Leader in group hospitality analytics sees meeting growth continue to rise month over month. ARLINGTON, Va. — Dec. 11, 2020— November U.S. monthly meetings and events volume increased 15 percent over the previous month, according to the latest data …

Knowland Announces the Passing of CEO Robert Post

It is with profound sadness that Knowland announces the passing of Knowland CEO Robert Post. Bob passed away unexpectedly on December 4, 2020. We extend our most heartfelt condolences and sympathy to Bob’s family. Our thoughts are with them at this …

Leveraging Information for Hotel Recovery in the New Normal of 2020/2021

Kristi White and special guest Jason Freed, founder and editor of Hotel Recovery 2020 discussed a number of topics including how the industry is changing the way it consumes data, why we should not benchmark against 2019, and how his new venture …

Hospitality Upgrade: The Outlook for Hospitality, Part 3: Technology Vendors Reveal the Solutions That are Helping the Industry Recover

Last week, in Part 2 of our series on the outlook for hospitality, we asked some of the industry’s leading technology vendors the following question: How has your company pivoted to meet the new demands the industry is facing? Read Part 2 of The …

Proactive Selling Best Practices

Be a Hunter in 2021. In today’s challenging hotel group sales environment, sellers must take a proactive approach to drive the group business bookings that are key to maintaining and growing hotel profitability. In the past, brand reputation and …

Hotel Digital Marketing: How to Pivot for Recovery

Kristi White was joined by special guest Stephanie Smith, Founder and Digital Matriarch of Cogwheel Marketing, for a spirited discussion challenging the proposition to “cut digital marketing spend” in the era of COVID. In this episode, Kristi and …