Part of giving excellent customer service is being proactive and noticing things before the client does. I was recently checking on a client’s account in Columbia, SC, when I realized one of their comp set hotels had not had any events since November. I contacted the hotel and found out that the meeting space was undergoing renovation.
Realizing our client could be getting more value from our services with a different hotel, I researched. I quickly found several other hotels in Columbia and in neighboring Charleston that our client could be tracking instead that would provide them with many additional sales leads. I was very happy to receive this positive feedback from the client:
“I’m so impressed that Debbie noticed the hotel wasn’t taking on group business before I even did. The Knowland Group is already extremely helpful when I need them but the extra effort on Debbie’s part proves to me even more that Knowland is on my side and wants my team to succeed.”
Adding client value is Knowland’s number one core value, and we take it very seriously. Helping clients get everything they can out of our products and services is just one way the Knowland Client Care team helps fulfill that promise daily.