• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Knowland

Knowland

  • Solutions
    • Hotel Properties
    • Above Property Management
    • Convention Centers and Other Venues
    • Features & Pricing
  • Resources
    • Meetings Recovery Forecast
    • Success Stories
    • White Papers & Datasheets
    • Webcasts & Events
    • Blog
    • Glossary
  • Customers
    • Customer Sign In >
    • Support & Training
    • Billing Inquiries >
  • About Us
    • Meet Knowland
    • Culture
    • Job Openings
    • Press & Media
    • Contact Us
  • Support
  • Sign In
  • Request a Demo
  • Support
  • Sign In >
Request a Demo >

Client Care Done the Knowland Way: Laguna Beach

June 3, 2011

For this story of great customer service provided by the Knowland Group, it’s better to just let the client speak for himself. We couldn’t put it any better ourselves than he does in this recent email to his Knowland client care representative:

Dyanna,

As you may know, our company used to subscribe to [XXX] prior to recently switching to The Knowland Group.

I have been at [my hotel] for three years and can honestly say that I’ve had more contact with your customer service team in the few months we’ve been subscribers than in the years before with [XXX].

There have been several times where we found ourselves in need of help. Your team always delivered, very promptly, I might add!

The Knowland Group provides great access to support through phone and email alike, the client care team follows-up on us on a very regular basis and provides excellent service from every angle in order for us to maximize our benefits in using your services.

Thank you for all you and your team do! Cheers,

David

Well said David!

Subscribe to Knowland here!

Category iconKnowland Client Care

Footer

  • Solutions
    • Hotel Properties
    • Above Property Management
    • Convention Centers and Other Venues
    • Features & Pricing
    • Demo Request >
  • Resources
    • Meetings Recovery Forecast
    • Success Stories
    • White Papers & Datasheets
    • Webcasts & Events
    • Blog
    • Glossary
  • Customers
    • Customer Sign In >
    • Support & Training
    • Billing Inquiries >
  • About Us
    • Meet Knowland
    • Culture
    • Job Openings
    • Press & Media
    • Contact Us >

LinkedIn Profile Twitter Profile Facebook Profile

info@knowland.com

clientcare@knowland.com

202-312-5880

1735 N Lynn St. Suite 600
Arlington, VA 22209

© 2004–2022 Knowland Group

Privacy Policy

Cookie Settings