The other day I was working with a new Readers and Insight client who didn’t know much about the products but was eager to learn. I showed her how to use both Readers and Insight, how to request a verification and signed her up for training courses that would best suit her property’s needs. The Miami client was blown away! She told me, “Wow, this is so awesome!”
But the story doesn’t end there! During our conversation she mentioned an upcoming sales blitz in Chicago and I knew it was the perfect time to talk about our newly released SmartPhone Leads app for the iPhone, the first location aware augmented reality app for mobile platforms in the hospitality industry. When she is walking around Chicago, she can log in to her Insight account, see a live camera view through the phone filled with popup bubbles showing groups that have held meetings nearby! I told her that sales blitzes have never been so easy (and fun!) with SmartPhone Leads and she said she would immediately start working on a proposal for her Director of Sales to bring SmartPhone Leads on board!
As a Client Care professional, customer service is all in a day’s work, but it is always rewarding when a client gets excited about the products and lets me show them how the products can help boost their hotel sales.