We have recently launched our Employee Development Pipeline, an ongoing effort to continuously build a culture of success at the Knowland Group, in
Client Care Done the Knowland Way: Columbia
Part of giving excellent customer service is being proactive and noticing things before the client does. I was recently checking on a client’s account
Learning Requires Putting it into Practice
Recently, I met with one of our clients in the San Francisco bay area during their weekly sales meeting to help them understand some of the
Anatomy of a Hotel Sales Manager
Not everyone is cut out for sales – especially cold calling. Quite frankly, few are. Finding those few natural, exceptional people can be a challenge